"Leadership is situationally appropriate action that directs or guides your group to set and achieve goals."
"领导力 = 情境合适的行动,引导团队设定并实现目标。"
— NOLS
NOLS uses a framework of 4 leadership roles, 7 leadership skills, and 1 signature style to teach leadership.
NOLS 用「4 角色 + 7 技能 + 1 签名风格」的框架教领导力。
4NOLS Leadership Roles四种领导角色
On every successful expedition, each member of the team fills a variety of leadership roles in order to achieve their ultimate goals. There are four types of leadership at NOLS, and all are equally important.
The designated leader is the head architect and guardian of the group process. They can delegate tasks and decisions, but can't abdicate responsibility and accountability. Complex, potentially risky or tough activities and decisions are best handled with a designated leader guiding or monitoring the process. (Don't confuse a directive style with a designated leader; that's different.)
Tasks include:
Prepare and organize.
Let your group know what you expect of them and what they can expect from you.
Stay connected to your group and seek their input.
Use your group's strengths and encourage responsibility.
Take stands on issues clearly and directly.
Work to stay calm and focused.
Help others when they need it and ask for help when you need it.
We practice peer leadership largely in our living arrangement on an expedition. In peer leadership, each person sees what needs to be done and takes the initiative to do it, without a hierarchy. All members assure quality completion of group tasks, functions, and goals. Peer leadership works better when members communicate general expectations.
While traveling or engaging in higher risk activities, we do not rely on peer leadership alone.
Expedition members show good leadership by following the leadership of others. They should all participate in the group process, model good EB (Expedition Behavior), and support the leader by seeking clarification, giving input, and respecting the group's plan. Active followers generally work for the betterment of the group and its goals.
Tasks include:
Take initiative to support the team's plan.
Complement, rather than duplicate, the efforts of others.
A group member leads by virtue of who they are and how they influence others, not just by the position they hold. This is leadership through character and judgment, which has a huge influence on group dynamics.
The seven leadership skills are a holistic skill set that needs to be applied situationally and in combination with each other. A NOLS graduate should be able to incorporate these skills into their everyday behavior in both the backcountry and at home.
Set personal goals, make action plans, and follow through.
Develop a group plan, communicate, coordinate, implement, and then evaluate.
Take care of your personal maintenance needs in order to remain a highly functioning team member.
Use specific techniques to reduce risk or avoid hazards.
中文
展示基本胜任力,并主动提升:知识、组织管理、技术、体能四块。
设定个人目标 → 制定行动计划 → 坚持执行。
制定团队计划 → 沟通 → 协调 → 执行 → 复盘。
照顾好自己的"个人维护需求",才能持续成为高功能的团队成员。
使用具体技术来降低风险、规避危险。
3
Communication沟通
EN
Speak up when appropriate; be silent when appropriate.
Let your group know what you expect of them and what they can expect from you.
Keep people informed as the situation changes.
Listen actively: paraphrase and ask questions to clarify.
Have the courage to state what you think, feel, and want.
Differentiate between facts and opinions.
Speak for yourself. Use "I language."
Avoid use of language that offends others.
Be empathetic during conflicts.
In giving feedback:
Be timely.
Be growth-oriented.
Be specific about your observations.
Acknowledge your share of any problem.
Be clear about what you will do next.
Be as open to receiving feedback as to giving it.
中文
该说时说,该沉默时沉默。
明确告诉团队"我对你们的期待"和"你们对我的期待"。
情况变化时,及时让大家知情。
主动倾听:复述、提问以澄清。
有勇气说出你的想法、感受和需求。
区分事实和意见。
用 "I 语言"(我感觉/我认为)发言。
避免冒犯他人的措辞。
冲突时保持共情。
给反馈时(NOLS 反馈六原则):
及时。
面向成长。
对具体观察具体描述。
承认自己在问题中的责任。
清楚说明你下一步要做什么。
愿意接收反馈,正如愿意给出反馈。
4
Judgment & Decision-Making判断与决策
EN
Work to develop good judgment. Consider all available experiences, resources, and information to achieve positive results.
Use situationally appropriate decision-making styles. Develop a range of styles.
As a leader, choose a decision-making style and then tell the group what it is.
Be clear about limits and boundaries when letting people make choices.
Use the strengths and knowledge of other group members to solve problems.
Help others see how choices fit into the big picture and the long view.
Apply human factors to the management of risks.
Question norms and challenge assumptions underlying decisions.
中文
努力培养良好的判断力。综合考虑所有可获得的经验、资源和信息以达成积极结果。
使用情境合适的决策风格。建立一套多元风格库。
作为领队:先选定一种决策风格,再公开告诉团队你用的是哪种。
当让别人做选择时,要明确限制与边界。
利用其他成员的长处和知识来解决问题。
帮别人理解选择如何嵌入大局与长远视角。
把"人因(human factors)"用于风险管理。
质疑常规、挑战决策背后的假设。
5
Tolerance for Adversity & Uncertainty抗逆境与抗不确定性
EN
Turn challenging situations into opportunities.
See choices as many workable options and combinations, not either/or.
Learn to endure, even enjoy, hard work and challenge.
Live in rhythm with what you cannot control. Control what you can.
Use humor. Keep things in perspective. Maintain a positive mental attitude.
Function effectively under difficult circumstances. Make focused decisions and stay connected with others.
Work successfully with different types of people.
Be patient with less competent colleagues.
中文
把挑战变成机会。
把选择看成多种可行选项与组合,不是非此即彼。
学会忍受甚至享受艰苦的努力和挑战。
与你无法控制的事和谐共处;控制你能控制的。
用幽默感。保持视角。维持积极心态。
在困难情境下仍能有效运作——做聚焦的决策并保持与他人的连接。
与不同类型的人都能成功合作。
对能力较弱的同伴保持耐心。
6
Self-Awareness自我觉察
EN
Understand your abilities, limitations, and learning needs.
Learn from experience, then take steps to improve.
Admit and correct your mistakes.
Be proud of your successes and build on them.
Work at just being yourself as a leader.
Be clear about your own values and goals.
Find a healthy balance that works for you: work hard, play, reflect, and rest.
Seek feedback from others.
中文
了解自己的能力、局限和学习需求。
从经验中学习,并采取改进的具体步骤。
承认错误并改正。
为自己的成功骄傲,并以此为基础继续成长。
努力做"作为领导的你自己"——不要演别人。
清楚自己的价值观和目标。
找到属于你的健康节奏:努力工作 / 玩 / 反思 / 休息。
主动寻求他人反馈。
7
Vision & Action愿景与行动
EN
Great leaders create an environment that inspires individuals and groups to achieve their full potential.
Initiate: assess what needs to be done and do it.
Motivate: add your energy and can-do attitude to projects in order to help motivate others.
Inspire: create an environment that inspires individuals and groups to achieve their highest potential.
Use teamwork strategies: don't duplicate others' efforts; complement them.
Help create what you want to see.
Clarify group goals and values, then use these to guide your actions.
Take risks at an appropriate level for yourself and your group.
Seek creative ways to move the group forward.
Stay open and flexible to change.
Model the way (lead by example).
Take responsibility for your own education by setting leadership development goals and attaining them.
中文
伟大的领队创造一种环境——让个人和团队都能发挥全部潜能。
启动 Initiate:评估什么需要做,然后去做。
激励 Motivate:把你的能量和"能行"的态度注入项目,去激励别人。
启发 Inspire:创造一种让人发挥最高潜能的环境。
使用团队协作策略:不要重复他人努力,要互补。
帮自己创造想看到的局面。
厘清团队目标和价值观,并以此指导自己的行动。
承担对你自己和团队都合适的风险。
寻找有创意的方式推动团队前进。
对变化保持开放和灵活。
以身作则。
对自己的教育负责——设定领导力发展目标并实现它们。
1Signature Style一种签名风格
EN
The one signature style is the leadership style that works best for each individual. This style is based on tapping into the leader's multiple intelligences, learning preferences, social intelligence, conflict management styles, and other personal strengths and preferences.
Competency with Styles
Cultural competency is about using your strengths effectively with people who are different from you in any way. These levels of cultural competency help describe your ability to use your signature style effectively with others:
Know your own style strengths and preferences.
Be transparent with your styles so others know what to expect from you (e.g., explain the specific decision-making process you will use, before you use it).
Keep expanding your ability to work with people who use other styles, without negative judgment.
Be flexible and adapt to using each of the styles when they would be most effective for you to use them.
Help a group set and achieve risk management goals.
Support and help create strong leaders in a group.
Empower each member with appropriate responsibility.
Use individual and collective strengths.
Improve the quality of interaction among group members.
Create a safe and effective environment for learning.
Help people ignite their aspirations and dreams.
Engender trust by role modeling good character.
Act as a mentor and coach to others.
Foster effective communication skills in the group.
Develop good group decision-making and judgment in team members.
Are accountable.
中文
帮团队设定并达成技术目标。
帮团队设定并达成风险管理目标。
支持并培养出团队里更多的强领队。
给每个成员匹配合适的责任进行赋能。
用好个体和集体的长处。
提升团队成员之间的互动质量。
创造安全、高效的学习环境。
帮人点燃 aspirations and dreams(志向与梦想)。
用好的人格示范赢得信任。
当导师和教练。
在团队中培育有效的沟通技能。
培养队员的群体决策力和判断力。
是 accountable 的(可问责的那个人)。
Group Decision-Making Styles群体决策风格连续谱
Decision styles fall along a continuum based on Tannenbaum & Schmidt (1973, How to Choose a Leadership Pattern, Harvard Business Review).
决策风格分布在一条连续谱上,源自 Tannenbaum 和 Schmidt 1973 年发表于《哈佛商业评论》的经典论文《如何选择一种领导模式》。
1. Choose & announce a style 明示风格2. Facilitate the decision 推进决策3. Ask for paraphrasing to seek clarity 让人复述以澄清
Consultative Decision-Making协商决策五步法(NOLS 学员领队最常用)
This is commonly used by NOLS student leaders. Goals: (1) use the collective wisdom of the group to make a higher quality decision than you could make alone, and (2) get "buy-in" so folks understand and are motivated to follow the plan.
The leader facilitates the group and gathers facts. Use a simple model like weather, terrain, and human factors so that you can develop an easy pattern.
Weather: current and developing conditions.
Terrain: objective hazards, distance, certainty of location.
Human factors: ability, tiredness, and motivation.
Be sure that everyone hears all of the pertinent facts.
中文
领队主持团队、收集事实。用一个简单的三角模型:天气、地形、人因,建立一套可重复的模式。
天气:当前以及正在变化的状况。
地形:客观危险、距离、定位确定性。
人因:能力、疲劳程度、动机。
确保所有人都听到了所有相关事实。
Step 2 · Inquire of Your Group / 询问团队
EN
What do they think about the situation? What level of risk are you all facing?
Are there any red (stop!), yellow (stop and think?) or green (go!) lights?
What are their feelings? What do they want to do?
Is there anyone who absolutely needs a certain decision for health or safety reasons?
Have enough options been explored?
中文
他们如何看当下情况?大家面对的风险等级是什么?
有没有 红灯(停!)、黄灯(停下想一想)、绿灯(走!)的信号?
他们的情绪如何?他们想怎么做?
有没有人因健康或安全原因,必须得到某种决策?
选项探索得够充分吗?
Step 3 · Make a Decision / 做决策
EN
Using facts, feelings, risk ratings, and group desires, the leader makes a choice in a timely manner that meets group goals and fits safety parameters.
中文
综合使用事实、情绪、风险评级和团队意愿,领队及时做出选择——既匹配团队目标,又符合安全边界。
Step 4 · Tell the Group & Final Check / 告知团队并最终核查
EN
If there isn't support, ask:
"Is there any new information?"
"Does anyone think it is not safe enough?"
"Is some factor changing quickly?"
Either explain why you want to stick to the plan, or go back to steps #1 and #2 and come up with a decision that everyone can support.
中文
如果缺乏支持,问以下三个问题:
"有任何新信息吗?"
"有人觉得这还不够安全吗?"
"有某个因素正在快速变化吗?"
要么解释为什么坚持原计划,要么回到 1-2 步,重做一个所有人都能支持的决定。
Step 5 · Implement & Stay Open / 执行但保持开放
EN
Leaders can often use a more directive style to orchestrate the decision once the group has had enough input in the process.
At all times, any group member can stop implementation and ask for changes for safety reasons, or ask for a review of the decision because new information has come to light.